Course Information

Course Title:

Health Information Management Practicum

Course Number:

HIM460

Course Description:

This course emphasizes managerial aspects of health information management and provides students with practical experience in a health information department or health-related organization. Students apply concepts and skills learned in areas such as department organization and personnel management, financial management, quality and performance improvement, interdepartmental relations, information systems applications, and data security and privacy. Students prepare a written report and present a summary of their practical learning experience. A minimum of 60 on-site hours is required.

Course Prerequisites:

Completion of, or current enrollment in, all courses required for the health information management technical specialty.

Course Specific Requirements

About the Course

This course is unlike any course taken here at DeVry University. It is the culmination of the HIM program and is designed to (1) provide students with hands-on experience in an HIM department or medical records department and (2) program review with the online portion of the course. The level and substance should exhibit a high level of critical thinking, HIM knowledge, and application to the topics, whereas written assignments should be professional and top notch. For many students, the practicum is the first experience in the world of health information management (HIM). Alternatively, if the student does have prior healthcare or HIM experiences, the practicum will give the student the opportunity to prepare for a managerial position in HIM.

The course is 8 weeks in length. The course TCOs should guide management activities at the practicum site based on facility size, facility type, HIM department responsibilities, and so forth. The TCOs in each week will drive the weekly discussions despite those varied student practicum schedules and activities. Everyone is still required to actively participate each week with extraordinary intellect based on HIM program knowledge in accordance with DeVry policy, regardless of the practicum schedule. Post about your experiences with learning about the TCO you are working on, even if it is not those of the current week. For example, during Week 2, one student may be working on TCO 7 at the practicum site and yet in the course we are reviewing TCOs 3 and 4.

There are incremental assignments throughout the weeks that will be incorporated with key assignments at the end of the course due in Weeks 7 and 8. It is the student’s responsibility to coordinate practicum schedule with course requirements; please use the course schedule to plan your practicum schedule with your onsite practicum director.

Students will not be compensated for the onsite practicum. Nevertheless, the outcomes will be an unprecedented hands-on and director level oversight that will supplement the learning with HIM knowledge, experiences, managerial perspective, and opportunities resulting in a priceless opportunity.

Course Responsibilities of the Student

  • Meet eligibility and course requirements.
  • Be familiar with all procedures and content for practicum experience. 
  • Meet deadline dates for all activities (see Syllabus for specifics).
  • Identify and apply TCOs to be addressed in all assignments, including discussions.
  • Demonstrate HIM competence and academic rigor in practicum assignments.  
  • Abide by practicum site policies, rules, and regulations.
  • Conduct him or herself in a professional manner during the practicum assignment, as well as online content to instructor and peers.
  • All content must be original for the course with no recycling of assignments or discussion content even if taking the course previously or repeating the practicum requirements.   
  • Accept instruction from facility personnel as a learning opportunity with respect.
  • Maintain communication with the practicum director and course instructor.

Professional Development

One important aspect of being an RHIA professional is maintaining professional development; students are launching their professional careers with this practicum experience.

Students are required to attend at least one meeting or workshop during this course through your practicum site, AHIMA, HIMSS, or another HIM professional organization. If students do not have the opportunity to attend a professional development activity in person or online through one of the listed sources, he or she should read two current (within the past 12 months) professional journals on the HIM topic of choice.

Either the meeting or journal option must include an annotated bibliography with (1) why you selected that particular article and (2) a brief synopsis. APA formatting and references are required. Assignment will be submitted to the Dropbox in Week 4. In addition, students are also required to correlate their activities with specific TCOs and HIM domains in their oral presentation as another method of describing their professional development.

Required Hours and Attendance at the Practicum Site

Students are required to spend a minimum of 60 hours at a DeVry approved practicum site. During the practicum, students will apply knowledge and skills that they have learned in the HIM program, as well as gain new understanding of the HIM department, including roles and responsibilities of an HIM manager.

All hours and activities must be verified by the on-site practicum director with original signatures on required evaluations found in Doc Sharing and must be submitted to the Dropbox for grading. Any assignments and required practicum documents not submitted with an original signature of the practicum director will incur a minimum 20% deduction off the final grade or review by DeVry's Academic Integrity Committee for independent review.

Students are expected to report on time each day of their practicum. If a student must be absent, he or she must notify both the site practicum director to reschedule the missed time and the DeVry HIM460 professor immediately with the revised schedule.

Students are not to be substituted for paid staff (outlined in the AHIMA PPE Guide in Doc Sharing) but offered opportunities to observe or participate in all aspects of the department and within the organization to demonstrate proficiency.

Weekly time log and journal of activities (available in Doc Sharing) must be submitted to Week 7 for grading and must specifically demonstrate activities related to TCOs.

Student Conduct at the Practicum Site

Students are expected to present a professional manner, appearance, and communication at all times. Students will sign a waiver agreeing to abide by all the rules and regulations of the practicum and affiliation site. As in the HIM profession, students are governed by the AHIMA Code of Ethics and DeVry's student conduct requirements.

  1. All students are responsible for compliance with all health and safety requirements and for providing required documentation before an agreed site for HIM460 practicum will be located. Students not in compliance with all clinical requirements will not be allowed to begin their practicums.
  2. Students should arrive to all practicum sites on time and are expected to complete the entire shift. Any unforeseen tardiness or absence must be reported immediately to the director of the HIM department in which you are placed or the supervisor to whom you are reporting during your practicum. You are also expected to report this information to your instructor.
  3. Changes in scheduled days may be made only in cases of emergency and only if agreed upon by the director of HIM or the supervisor to whom you are reporting during your practicum.
  4. If a practicum day is canceled by the site supervisor or agency, the student must notify the instructor and schedule a day and time to make up the scheduled hours.
  5. Student must dress in a professional manner while at the site and adhere to the site’s dress code. Keep in mind that many facilities will not allow staff to wear body jewelry other than stud earrings (one pair). All body art/tattoos may be required to be covered during the practicum.
  6. The site may require that the student abide by the lunch break policy of the site.
  7. Cell phones may not be used at any time for talking, e-mailing, or text messaging during the time in which you are accumulating professional practice hours. Your cell phone must be on vibrate or turned off completely.

Student behavior that is detrimental to the working environment (including moral and conduct of business, unethical conduct, breach of confidentiality, unprofessional or disparaging remarks, not following company policies, repeated tardiness etc.) is not acceptable. Any may be grounds for removal from the practicum site or the course at the discretion of the onsite practicum director or DeVry official.

Should any problems arise during the practicum by the student, the student should contact his or her DeVry practicum coordinator and inform the course instructor so he/she is aware of the situation.

Managerial Activities and Managerial Project

A key component of the practicum is to have experiences as an HIM manager, which should be instructive, engaging, and meaningful while directly relating to the course TCOs. These activities will be varied due to different types of healthcare organizations that may be traditional and nontraditional; however, should advance the knowledge of HIM and developing skills and decision-making of an HIM manager. The TCOs should be the foundation of the conversation with the onsite practicum director in planning the practicum and documented in all course assignments and discussions.

A managerial project, in consultation with the onsite program director, is required of the course. All students will design a project that will be from the HIM management perspective that specifically meets one or more of the course TCOs and benefits the practicum site. Please see Practicum for guidance and topic examples for managerial project.

Students are require to submit a proposal of their managerial project to Week 3 Dropbox for instructor approval. The final managerial project is due in Week 7 to the Dropbox for grading.

Oral Presentation

An oral presentation will consist of a PowerPoint (PPT) presentation with audio. It will be a comprehensive overview of your practicum, assessment of the HIM profession and relevance of the RHIA credential, and retrospective analysis. To support a comprehensive assignment, there are graded assignments throughout the course that must be used in the final presentation.

Specific instructions on the use of PowerPoint to compile this final presentation can be found on the iConnect tab. Detailed content requirements are under the Presentation tab.

Mock Exam and RHIA National Certification Review

A key component of this course is also the HIM program review. Throughout the course, students will be reviewing HIM principles, content, applications, etc. as an aid to help students prepare for not only the mock exam in the course, but also the national RHIA certification exam.

During Weeks 1 through 7, there is a mock exam designed to simulate the national RHIA exam and is based on the HIM Baccalaureate Degree Entry-Level Competencies as outlined in the Professional Review Guide (PRG). There are specific guidelines in the Mock Exam tab; however, students may must take it at least once before the course ends and achieve a score of 70% or greater to earn up to a total 300 points.

If a student does not take it, or earn at least 70%, a zero is entered in the student's gradebook.

For the most current testing information, see AHIMA's Commission on Certification for Health Informatics and Information Management.

Referenced Textbooks (optional only):

As a Health Information Management student at DeVry, you may own the following textbooks and if you do not, there is no need to purchase them. Suggested readings/reviews are assigned out of these books throughout the course to help you prepare for the national RHIA certification examination, however they are only optional.

Abdelhak, M, et. al.  (2012). Health information: management of a strategic resource. third edition, Elsevier.

American Health Information Management Association (2005). Health Information Management and Technology Pocket Glossary (2005). Chicago, IL: American Health Information Management Association

American Medical Association (Current Edition). Current Procedural Terminology. Chicago, IL: American Medical Association

American Medical Association (Current Edition). Healthcare Common Procedure Coding System. Chicago, IL: American Medical Association

Baker, J.J., & Baker, R.W. (2011). Health care finance. basic tools for nonfinacial managers. third edition.  Sudbury, MA: Jones and Bartlett Publishers.

Beaver, Kevin & Herold, Rebecca. (2004). The Practical Guide to HIPAA Privacy and Security Compliance. Auerbach Publications. ISBN: 978-0-84931-953-2

Cengage Learning (Current Edition).  Ingenix ICD-9-CM Professional for Hospitals, Volumes 1, 2 & 3.

Elliott, Chris & Shaw, Patricia et al. (2007). Quality and Performance Improvement in Healthcare: A Tool for Programmed Learning. Chicago, IL: American Health Information Management Association

Johns, Merida L. (2002). Information Management for Health Professions. Second Edition. Delmar Learning.

Judson, K. (2005). Law & Ethics for Medical Careers.McGraw Hill.

Kuehn, L. and Wieland, L. (2003 - or latest edition) CPT /HCPCS Coding and Reimbursement for Physician Services. Chicago, IL: American Health Information Management Association

LaTour, K.M., & Eichenwald-Maki, S. (2010). Health information management. concepts,  principles, and practice. third edition. Chicago, IL: American Health Information  Management Association

Prophet, S. (2002 - or latest edition). Health Information Management Compliance: A Model Program for Healthcare Organizations. Chicago, IL: American Health Information Management Association

Schraffenberger, Lou Ann & Kuehn, Lynn. (2007). Effective Management of Coding Services: The Clinical Coding Manager's Handbook. Chicago, IL: American Health Information Association

Smith, G.I. (Current Edition). Basic CPT/HCPCS Coding. Chicago, IL: American Health Information Management Association

Zeisset, A. and Bowman, S. (2010). Guide of ICD-1-CM and ICD-10-PCS.  Chicago, IL: American Health Information Management Association

Software Citation Requirements

This course uses open-source software, and as the end users of this software, students are required to cite the software for any student work, such as assignments, labs, or projects, where the software has been utilized. Open-source software does have end-user license agreements, and all students should read the entire agreement for a software prior to installation or usage. In order to use the software in this course, software citations have been created for students and can be located on the Open Source Applications page. These software citations must be included in all student work submissions that have used the software.

Textbooks and Resources

Required Textbooks

The following books are required for this course:

Professional Review Guide for the RHIA and RHIT Examinations

2015 Edition

by Patricia Schnering


 

See Course Specific Requirements section for a list of referenced textbooks (optional only) for this course.

Professional Review Guide for the RHIA and RHIT Examinations

2016 Edition

by Patricia Schnering


See Course Specific Requirements section for a list of referenced textbooks (optional only) for this course.

E-book Details

First Time Using VitalSource?

Step 1: View the VitalSource Video

Step 2: Register with VitalSource Bookshelf Online

  1. Click the cover or title of your eBook. A new window will open.
  2. Enter email address and password. Bookshelf Online will open.

Step 3: Access the Desktop and Mobile Versions

You must complete Step 2 prior to using the desktop or mobile versions.

Already Registered?   3 Ways to Access Your eBooks

Bookshelf

Online

Access your eBook by clicking on the book cover or title in the syllabus page. Bookshelf Online will open.

Desktop devices

Desktop

Download your eBooks and use them whether you're connected to the Internet or not.

Mobile devices

Mobile

Download the app and get your eBooks on your iPhone, iPad, or Android device.

Physical Books and Supplies

Your course may require additional materials, such as a course kit. Visit the online bookstore if you have not yet ordered your books and supplies.

If you are a Chamberlain student, visit the online Chamberlain bookstore to obtain all your books and supplies.

Campus Additional Information

Enter content here, if necessary.

Terminal Course Objectives

DeVry University course content is constructed from curriculum guides developed for each course that are in alignment with specific Terminal Course Objectives. The Terminal Course Objectives (TCOs) define the learning objectives that the student will be required to comprehend and demonstrate by course completion. The TCOs that will be covered in detail each week can be found in the Objectives section for that particular week. Whenever possible, a reference will be made from a particular assignment or discussion back to the TCO that it emphasizes.

1

Given sample policies and procedures, analyze medical records (paper or electronic) to ensure the documentation supports the diagnosis and reflects the patient's progress, clinical findings and discharge status.

2

Given a sample HIM database, evaluate the quality of data elements and data sets.

3

Given an organization's health information system assess procedures employed to monitor the use of clinical vocabularies and terminologies.

4

Given a health record (paper or electronic), assess strategies used to manage personnel who assign diagnostic and procedural codes.

5

Given coded data, inventory processes to support the reimbursement of services.

6

Given clinical indices/databases/registries, examine how the HIM department assists quality management and biomedical research.

7

Given statistical data, identify how it is used in quality management and performance improvement.

8

Given examples of recent laws and regulations, determine the impact of external influences on confidentiality and other policies.

9

Given a facility's HIM services, compare and contrast the various clinical, administrative, and specialty service applications used in the healthcare organization to support HIM.

10

Given a storage & retrieval system for healthcare information, recommend a plan for archival data.

11

Given an information storage system, assess confidentiality and security measures.

12

Given the selected components of HIM services, demonstrate the ability to manage resources and achieve efficiency.

13

Given defined financial resources, demonstrate knowledge of financial management and accounting principles.

14

Given organizational goals, critique existing strategic and operational plans for information systems including conversion to the EHR.

Lab Schedule

Week 1

None
Citrix
RKON
Skillsoft
Toolwire
WebServer
ACC COMAT
ACC NonCOMAT
CWP
EDUPE (MySQL)

Week 2

None
Citrix
RKON
Skillsoft
Toolwire
WebServer
ACC COMAT
ACC NonCOMAT
CWP
EDUPE (MySQL)

Week 3

None
Citrix
RKON
Skillsoft
Toolwire
WebServer
ACC COMAT
ACC NonCOMAT
CWP
EDUPE (MySQL)

Week 4

None
Citrix
RKON
Skillsoft
Toolwire
WebServer
ACC COMAT
ACC NonCOMAT
CWP
EDUPE (MySQL)

Week 5

None
Citrix
RKON
Skillsoft
Toolwire
WebServer
ACC COMAT
ACC NonCOMAT
CWP
EDUPE (MySQL)

Week 6

None
Citrix
RKON
Skillsoft
Toolwire
WebServer
ACC COMAT
ACC NonCOMAT
CWP
EDUPE (MySQL)

Week 7

None
Citrix
RKON
Skillsoft
Toolwire
WebServer
ACC COMAT
ACC NonCOMAT
CWP
EDUPE (MySQL)

Week 8

None
Citrix
RKON
Skillsoft
Toolwire
WebServer
ACC COMAT
ACC NonCOMAT
CWP
EDUPE (MySQL)

Course Schedule

Week, TCOs, and TopicsReadings and Class PreparationActivities and Assignments
Week 1

TCOs 1 and 2

Management of Documentation

Professional Review Guide (PRG)

  • Introduction
  • Chapter 1: Examination Study Strategies and Resources
  • Chapter 2: Test-Taking Skills

Practicum

  • Confirm practicum site with DeVry
  • Develop and send introduction letter to onsite practicum director
  • Document practicum activities and TCOs in required document from Doc Sharing

Oral Presentation

  • View the iConnect Presentation
  • Begin formatting with required design, headings, and so forth in PowerPoint

Graded Discussion Topics

RHIA Mock Exam

Week 2

TCOs 3 and 4

Management of Health Information and Coding Quality

Professional Review Guide (PRG)

  • Chapter 5: Classifications Systems and Secondary Data Sources
  • Chapter 8: ICD-9-CM and ICD-10-PCS Coding

Practicum

  • Submit practicum site organizational research assignment to Dropbox
  • Document practicum activities and TCOs in required document from Doc Sharing
  • When hours completed, send thank you letter to the practicum director

Oral Presentation

  • View the iConnect Presentation
  • Continue to develop PowerPoint presentation with required content   

Graded Discussion Topics

RHIA Mock Exam

Week 3

TCOs 5 and 6

Managing Reimbursement via Payment Systems and the Use of Statistical Data

Professional Review Guide (PRG)

  • Chapter 3: Health Data Content and Standards
  • Chapter 6: Medical Billing and Reimbursement Systems
  • Chapter 13: Health Statistics and Research

Practicum

  • Submit managerial project for approval to Dropbox
  • Document practicum activities and TCOs in required document from Doc Sharing
  • When hours completed, send signed thank you letter to the practicum firector

Oral Presentation

  • View the iConnect Presentation
  • Continue to develop PowerPoint presentation with required content   

Graded Discussion Topics

RHIA Mock Exam

Week 4

TCOs 7 and 8

Quality Management and Confidentiality

Professional Review Guide (PRG)

  • Chapter 3: Health Data Content and Standards
  • Chapter 4: Information Retention and Access
  • Chapter 14: Quality and Performance Improvement

Professional Development

  • Submit professional development assignment to Dropbox
  • Document practicum activities and TCOs in required document from Doc Sharing
  • When hours completed, send thank you letter to the practicum director

Oral Presentation

  • View the iConnect Presentation
  • Continue to develop PowerPoint presentation with required content   

Graded Discussion Topics

RHIA Mock Exam

Week 5

TCOs 9 and 10

Healthcare Information Systems and Technology

Professional Review Guide (PRG)

  • Chapter 10: Informatics and Information Systems

HIM Employment Statistics

  • Submit HIM Employment Statistics assignment to Dropbox
  • Document practicum activities and TCOs in required document from Doc Sharing
  • When hours completed, send thank you letter to the practicum director

Oral Presentation

  • View the iConnect Presentation
  • Continue to develop PowerPoint presentation with required content   

Graded Discussion Topics

RHIA Mock Exam

Week 6

TCOs 11 and 12

Data Security and Management of Human Resources

Professional Review Guide (PRG)

  • Chapter 6: Health Information Privacy and Security
  • Chapter 12: Health Law

Practicum

  • Submit introduction and thank you letters to Dropbox
  • Document practicum activities and TCO's in required document from Doc Sharing
  • When hours completed, send thank you letter to the practicum director

Oral Presentation

  • View the iConnect Presentation
  • Continue to develop with required content   

Graded Discussion Topics

RHIA Mock Exam

Week 7

TCOs 13 and 14

Financial and Operational Management

Professional Review Guide (PRG)

  • Chapter 11: Health Information Privacy and Security
  • Chapter 12: Health Law

Practicum

  • Submit managerial project to Dropbox
  • Submit Practicum Activity and TCO Log to Dropbox

Oral Presentation

  • View the iConnect Presentation
  • Finalize oral presentation and ensure you have audio. Submit draft to discussions and final produce for grading to Dropbox.

Graded Discussion Topics

RHIA Mock Exam

Week 8
All TCOs
Evaluation Reports

Blended E-Learning

This course is an 8-week, intensive course that includes both classroom-based and e-learning activities. Your participation in both areas is essential to your success in this course. You should expect to spend time each week participating in the prescribed activities both before and after our class meeting.

Participation before, during, and after class meetings is critical to your success in this intensive environment.

To get the most out of our weekly class meetings, it is essential that you come to class prepared. The weekly readings listed in the Course Schedule will prepare you for class. Our class meetings, in turn, will prepare you for upcoming exams and assignments.

Through the DeVry e-learning platform, you will be able to

  • review the Syllabus and weekly assignment information;
  • submit completed work for grading;
  • take quizzes and exams;
  • obtain copies of class handouts and notes;
  • e-mail the instructor and other students; and
  • participate in online discussion of class material.

iConnect Live

This course contains iConnect Live sessions that provide students with the opportunity to attend live presentations, which cover course materials, projects, and assignments. Please see the iConnect Live items for the days and times of the live sessions and for the link to enter each session. You will also receive e-mail reminders each week.

If you are unable to attend the live session, you can watch the recorded session by clicking on the Recordings link that will appear in the iConnect Live item after the lecture has concluded. Please contact your instructor with any questions.

Please note that because of unavoidable technological issues and presenter availability, the live lectures may be substituted with prerecorded lectures.

Due Dates for Assignments & Exams

Unless otherwise specified, the following applies.

  • Access to most weeks begins on Sunday at 12:01 a.m. mountain time (MT).
  • All assignments are to be submitted on or before Sunday at the end of the specified week that they are due, by 11:59 p.m. (MT).
  • All quizzes and exams are to be completed on or before Sunday at the end of the specified week that they open, by 11:59 p.m. (MT).

Note: Week 8 opens at 12:01 a.m. (MT) on the ending Sunday of Week 7. Any assignments or exams must be completed by 11:59 p.m. (MT) Saturday of the eighth week.

Due Dates for Assignments & Exams

All assignments, quizzes, and exams are to be completed per the schedule indicated by your instructor.

Assignment Values and Letter Grades

The maximum score in this class is 1,000 points. The categories, which contribute to your final grade, are weighted as follows.

AssignmentPointsWeighting
Discussions
(20 points, Weeks 1-7)
14014%
RHIA Mock Exam
(Weeks 1-7)
30030%
Practicum Site Organizational Research
(Week 2)
202%
Practicum Site Managerial Project Approval
(Week 3)
202%
Professional Development
(Week 4)
202%
HIM Employment Statistics
(Week 5)
202%
Introduction & Thank You Letters
(Week 6)
404%
Managerial Project
(Week 7)
606%
Practicum Activity & TCO Log
(Week 7)
10010%
Oral Presentation
(Week 7 )
15015%
Signed Student Evaluation of Practicum Site
(Week 8)
404%
Signed Onsite Practicum Director Evaluation
(Week 8)
909%
Total Points1,000100%

All of your course requirements are graded using points. At the end of the course, the points are converted to a letter grade using the scale in the table below.

Final grades are based on the percentage equivalent in the chart below and are not rounded to the next higher letter grade.

Letter GradePointsPercentage
A900–1,00090% to 100%
B800–89980% to 89.9%
C700–79970% to 79.9%
D600–69960% to 69.9%
F599 and belowBelow 60%

DeVry Graduate Academic Policy and Relevant Resources

DeVry Undergraduate Academic Policy and Relevant Resources

Frequently Asked Questions

When are grades calculated, and how can I view my grades?

  • You must complete any quizzes and post your written assignments (if necessary) to the weekly Dropbox by Sunday 11:59 p.m. (MT) each week, except Week 8 which closes at 11:59 p.m. (MT) Saturday.
  • Once your work is reviewed, you should see comments and total points for each assignment in the Gradebook. Instructors should have Discussion work graded by the following Tuesday and all other assignments by the following Friday.
  • You may check your progress at any time by going to the Gradebook, selecting the week and then your name.
  • Click on the points earned for each assignment in the Gradebook to see any instructor comments.

What should I do if a discrepancy is found with my grade?

  1. Double-check the error and try to determine what caused it.
  2. Send your instructor an email explaining your findings.
  3. Trust that any error in grading will be corrected quickly

What if I cannot get my work submitted on time?

  • If you have an emergency that will cause your work to be late, please contact your instructor in advance of the due date so that arrangements can be made. Your instructor may reserve the right to deduct points for work turned in late based on the reason and the timeliness of notice.
  • If a technical problem prevents you from meeting the scheduled due date, please contact the Help Desk at 1-800-594-2402 and immediately email your instructor about the situation.

How can I get extra credit?

Extra credit is not an option.

Questions and Concerns

Please feel free to contact me for help with coursework or other areas that may impact your progress. Here are some examples.

  • Do you have general questions about attendance, deadlines regarding your courses, student financial aid, or other areas? 
  • Are you a member of the military service? Do you need to adjust your schedule due to active duty, or do you have questions about your GI Bill® benefits or have other unforeseen military and veteran-related issues that have developed?
  • Do you need supplementary student assistance? Please let me know if you are having academic difficulty and would like an ADA accommodation. Although I can talk with you about getting assistance, an excellent point of contact is the Office of Student Disability Services. You can reach the Office by calling 877-496-9050, option 3, or by e-mailing adaofficer@devry.edu or adaofficer@keller.edu.

Regardless of your situation, please feel free to contact me for assistance in whatever area of concern you might have. I will do everything I can to assist you or put you in contact with University colleagues who are trained to assist you in whatever area of concern you might have.

"GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by the VA is available at the official U.S. government website: www.benefits.va.gov/gibill.”

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