WEEKLY INTERACTIVE QUIZ – WEEK 3

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WEEK

CHAPTER #

QUESTION/ANSWER

3

5

__a__  1. Which of the following is one of the three channels of communication?

  1. Verbal
  2. Concrete object
  3. Abstract conceptualization
  4. Visual

__a__  2. Through which channel do we mostly communicate?

  1. The nonverbal channel
  2. The paraverbal channel
  3. The visual channel
  4. None of the above

__d__  3. Having feelings, expressing them, hearing them, and responding to them is the meaning of which of the following?

  1. Understanding
  2. Concrete object
  3. Sympathy
  4. Empathy

 

6

__b__  1. Which of the following is not one of the three parts of a message?

  1. Content
  2. Empathy
  3. Feelings
  4. Relationship   

__b__  2. Demonstrating that you heard the content of a message accurately is operating at which level of communication? 

  1. Level I
  2. Level II
  3. Level III
  4. Level IV

__c__  3. It is inappropriate to give an empathic response when

  1. you are negotiating or mediating a conflict.
  2. you truly value your relationship with the person.
  3. you do not have the time to listen.
  4. It is always appropriate to give an empathic response.

 

7

__a__  1. Learning to use the supportive communication continua model will provide you with which of the following?

  1. A way to categorize messages that you give and receive
  2. The ability to communicate at Level II communication
  3. Adequate solutions to problems
  4. The ability to send equality messages instead of superior ones

__b__  2. To engage in problem inquiry, what types of questions are asked?

  1. Close ended
  2. Open ended
  3. Multiple choice questions that focus on solutions
  4. No questions are asked because solutions are provided. 

__d__  3. Which of the following phrases are good examples of messages from the superiority end of the continuum?

  1. “I knew you couldn’t do it.”
  2. “I told you so.”
  3. “I would never have made that mistake.”
  4. All of the above