Instructions: Be as honest with yourself as possible when answering the following questions. When you are in a communication situation, either interpersonal or public communication, where you have a listening responsibility, do you:
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| 1. Position yourself so that you can see and hear the sender clearly? |
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| 2. Continually reflect mentally on what the sender is trying to say? |
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| 3. Develop your response while the sender is talking? |
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| 4. Suspend judgment of the sender’s appearance and delivery? |
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| 5. Try to keep an eye on what is going on elsewhere in the room? |
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| 6. Interrupt when you disagree or feel the need to challenge a statement? |
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| 7. Examine your thought for prejudice or bias that may influence your listening? |
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| 8. Let your mind wander once you believe you’ve captured the message? |
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| 9. Encourage the sender to continue through use of feedback such as, “I see” and “uh huh”? |
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| 10. Attempt to direct the conversation to the conclusion you desire? |
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| 11. Feel the need to have the last word? |
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| 12. Let your emotions such as anger, dislike, and defensiveness influence your reception of the message? |
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| 13. Repeat key concept and essential aspects of the message? |
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| 14. Listen to the feelings being express and reflect those feelings back to the sender of the message to show that you understand? |
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| 15. Maintain frequent eye contact with the sender? |
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| 16. Assume you know what the sender is going to say before he or she says it? |
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